and trainees

What you need to know about an apprenticeship or traineeship and support to help you succeed.

Completing an apprenticeship or traineeship has many advantages, including the ability to earn while you learn while gaining new skills in a real workplace. 


There are hundreds of apprenticeships and traineeships available, all designed to suit a vast range of industries and skills – everything from cyber security to telecommunications, disability services to traditional trades.

Did you know that more than 90% of apprentices are employed after their course ends, with more than two thirds remaining with the same employer?

If you are wanting to find out more information about whether an apprenticeship or traineeship is suitable for you, visit the Skilled Careers website.

Support during your Apprenticeship or Traineeship

Find out about Apprenticeships and Traineeships

General information about apprenticeships and traineeships, including whether this is the right option for you, can be found on Skilled Careers and Australian Apprenticeships Pathways. We can also assist you to understand the different aspects of the training system. An overview of key information relating to each sector is available below: Australian Skills Quality Authority (ASQA) – the national regulator for Australia's VET sector, including international education. National VET register - the official VET register (training packages, qualifications, accredited courses, units of competency, skill sets and Registered Training Organisations). Tertiary Education Quality and Standards Agency (TEQSA) – the national quality assurance and regulatory agency for higher education, including international education. Traineeship and Apprenticeship Services (TAS) - responsible for the regulation of traineeships and apprenticeships in South Australia (Innovation and Skills Infoline 1800 673 097). Training and Skills Commission (State Training Authority) - provides independent advice about the Vocational Education and Training (VET) sector, including traineeship and apprenticeship guidelines. Industry Skills Councils were established from 1 January 2019 to provide recommendations on the skills and training needs of industry. Training and Skills Register - a state register of employers approved to undertake training contracts with apprentices and trainees. Australian Apprenticeships Pathways - find out about how to employ an apprentice or trainee, who is involved, financial support and step by step guides.

Advocacy and Mediation

If you do encounter any problems or difficulties as an apprentice or trainee in your workplace or during your training, we can provide you with support aimed at getting you back on track.

It is often easier to deal with a problem as soon as it arises to prevent the issue escalating further. We can provide you with advice to help you to try and directly resolve the situation or we may be able to speak to someone on your behalf to raise the issue.

Steps to help you resolve a concern:

  • Identify the exact issue and be clear about what outcome you are seeking
  • Check the rules and gather any documents or information that support your concerns
  • Be up-front and try to raise the concern with someone from your workplace or training provider and consider whether a meeting would be helpful. It is important to remain objective and take a support person if needed
  • If needed, outline the issue in writing and check whether the organisation has an internal complaints procedure
  • Keep a record of what actions you have taken and any correspondence about the issue

If there is a grievance or dispute during your apprenticeship or traineeship, we may be able to assist you and your employer reach an agreement through our confidential and free mediation service.

If the situation is not able to be resolved, apprenticeship and traineeship matters can be referred to the South Australian Employment Tribunal (SAET).

Help to lodge a grievance or dispute with the South Australian Employment Tribunal (SAET)

Under the South Australian traineeship and apprenticeship system the SAET is the appropriate agency to deal with any grievances or disputes which cannot be resolved between employers and apprentices or trainees.

We can assist apprentices and trainees to understand the SAET processes, we can also support apprentices and trainees to prepare their information and attend the SAET.

Find out more about SAET.

How we can help you


We provide independent, free and confidential advice about the South Australian Training System.


Contact us if you have questions about your apprenticeship or traineeship, including:

  • your Training Plan

  • changes to your course enrolment or employment

  • your progress in an apprenticeship or issues that may impact it

  • what you should expect under your training contract while at work

  • what you should expect while undertaking study in a nationally recognised qualification

  • what you can do if you have a concern or complaint with any aspect of your apprenticeship or traineeship.

What you need to know

Training contract

  • Your signed training contract will include the duration of your apprenticeship or traineeship including the probationary period. This is important information as there are different rules about cancelling the training contract outside of the nominated probationary period.
  • If you or your employer wish to make any changes to your contract, you both need to fill in an application form and agree to make any changes to the training contract. The application will need to be approved by Traineeship and Apprenticeship Services before any variation comes into effect. This includes applying for an extension to your training contract end date or if you are seeking to transfer to a different training provider or employer. More information about making changes to your training contract can be found on the Skilled Careers.
  • Employers, apprentices and trainees should be clear about the supervision and on-the-job training requirements throughout the training contract. Both parties should be clear about their obligations under the contract. If you are unsure, contact the Innovation and Skills Infoline on 1800 673 097.

Course information

  • You must have a Training Plan that is agreed to by you, your employer and your nominated Registered Training Organisation and attend training on the scheduled dates
  • Prior to your enrolment, you and your employer will need to discuss whether your study will be assessed in the classroom and/ or in your workplace
  • Check whether you or your employer will be responsible for payment of the course tuition fees (often this will be outlined in your award). If you need help, contact us on 1800 006 488
  • Find out about Travel and Accommodation Allowances available for apprentices and trainees travelling to and from study if you attend classes. For more information, visit the Skilled Careers.
  • If you have previously completed a qualification talk to your Registered Training Organisation about recognition of prior learning or credit to reduce the amount of study you may need to complete under your apprenticeship or traineeship
  • Ensure you retain a copy of your enrolment agreement, the course you enrol within must match the course identified on your Training Contact and Training Plan
  • You are entitled to receive a copy of your course results. Talk to your Registered Training Organisation if you need a copy of your results or check your Unique Student Identifier record

Employment conditions

  • Each industry and occupation has its own Award that sets out minimum employment conditions. Not all employers operate under an Award – some may be covered by an agreement or legislation.
  • Your training contract will state the Award or agreement you are employed under. Ask your employer for a copy of your Award or agreement to ensure you understand the pay and conditions that apply to your situation.
  • It is important that you know what to expect in your employment such as local business practices and WHS obligations. Ask your employer if you need further information. The guide for young workers may also assist in outlining some areas to consider. More information and resources can be found on the Fair Work Ombudsman website.
  • Your pay slip is a record of the wages you are paid and other entitlements (payslips, leave, allowances and superannuation). Access the Pay and Conditions Tool (Fair Work Ombudsman) to check your pay rates.
  • Your welfare is important. Find out information about safety and bullying on the Safe Work Australia website.

Awards and recognition

Your apprenticeship or traineeship could provide you with an opportunity to gain state or national recognition of your achievements through various awards or competitions, including:

Talk to your employer about how you can get involved.

Top 5 tips to get started


Signed training contract

Ask for a copy of your signed training contract from your nominated Australian Apprenticeship Support Network (AASN). Your AASN is the first point of contact to start an apprenticeship or traineeship.


Approval of training contract

Check you have received a written notice from Traineeship and Apprenticeship Services to confirm approval of your training contract. If you need help, contact the Infoline on 1800 673 097.


Signed training plan

Get a copy of your signed training plan from your AASN. It sets out the skills and knowledge you will obtain throughout the training contract, both at work and during your formal study toward the qualification.


Financial assistance

Find out about financial assistance during your apprenticeship and toward your qualification.


Industry mentors

Find out about industry mentors available to assist you in your apprenticeship from your nominated AASN.

For more information, contact us on 1800 006 488.

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