Students

Find out more about your study options and independent support available for domestic and international students in South Australia.

South Australia provides a quality education and training system with many great courses available that can help you on your way to achieving your career goals.

 

For course and career information, visit Skilled Careers or Support for startups to explore programs to build your skills and support new business ventures in South Australia.

 

For information on COVID-19 related support for international students, click here.

How we can help you

 

If you are currently studying in South Australia or interested in getting more information about tertiary education and training, we provide a range of personalised services that can assist you, free of charge.

 

We can assist with information and advice about: 

  • changes to your current course enrolment

  • issues impacting your course progress

  • what you should expect while undertaking study in a nationally recognised qualification

  • what you can do if you have a concern or complaint with any aspect of your study.

 

If you have a specific question about your study in South Australia or want to know where to find out more, contact us.

Students studying in South Australia

Find out about the training system


The training system can be complex. We can assist you to understand the different aspects of the system. Call us if you would like further information.

An overview of key information relating to each sector is available below:

Australian Skills Quality Authority (ASQA) – the national regulator for Australia's VET sector, including international education.

National VET register – official VET register (training packages, qualifications, accredited courses, units of competency, skill sets and Registered Training Organisations).

Tertiary Education Quality and Standards Agency (TEQSA) – the national quality assurance and regulatory agency for higher education, including international education.

Training and Skills Commission (State Training Authority) – provides independent advice about the Vocational Education and Training sector. Industry Skills Councils were established from 1 January 2019 to provide recommendations on the skills and training needs of industry.

Australian Apprenticeships Pathways – a national resource to assist students explore career pathways in apprenticeship and traineeship occupations.

Adult and Community Education – community learning programs that support members of the community to increase employability opportunities or life skills.




Your rights and obligations while studying


It is important that you understand your rights and obligations prior to enrolling in any formal training arrangement. This will then ensure that you can make informed decisions about your study and assist you to have a positive learning experience.

What you need to know when choosing a training or education provider

An Enrolment Agreement includes terms and conditions, which are to be agreed to by both a training provider and a student. Your provider should also advise you how to access their Student Handbook and or student related policies and procedures.

We can help you understand your Enrolment Agreement before you commence your training or at any time during your course of study. So keep a copy of your Agreement!

Contact us if you have questions about the terms and conditions of your study, your study experience or if you need advice or assistance to resolve an issue, such as:

  • Course fees, refunds or study loans

  • Managing your training where the provider may be under a partnership agreement with another organisation to deliver the course

  • Accessing support services

  • Academic matters including assessment processes, access to feedback or work placement arrangements required as part of the qualification

  • Access to your provider's internal complaints handling process or access to other relevant complaints handling bodies




Advocacy and Mediation


If you experience any problems during your study, we can provide you with information about your rights and obligations to assist you to resolve your issue.

It is often easier to deal with a problem as soon as it arises to prevent the issues from escalating further. It is important that you try to speak with your training provider about any issues first and if you then need assistance, we may be able to speak on your behalf to seek a solution.

If you need assistance, we can:

  • meet with you and your training provider to mediate a dispute

  • help you to access information and support to assist you to self-manage and undertake your own negotiations with your training provider, or

  • negotiate directly with another party or parties on your behalf

  • only take action where the issue falls within our jurisdiction




Knowing where to turn if your training provider ceases to operate


Unfortunately, on rare occasions a provider will cease to deliver a program before students have completed their study or gained their qualification.

We can assist with advice for students who are affected by provider closure. If you find yourself in this position, please contact our office on 1800 006 488.

ASQA information about training provider closure.





International students studying in South Australia

Our Services and Helpful Information


Studying in a different country can be exciting but it can also be a challenging time when you are not sure how to find the information you are looking for. It is important to ask for help if you need it!

We can help you with any questions about living, working or studying during your stay in South Australia. There are also a range of online resources that can be accessed by visiting the StudyAdelaide website.

We provide free independent advice and support and if we are not the right agency to help you, we will find the correct agency or person who can. Interpreters can be arranged, on request, to assist you to access our service.

Advocacy Services / Dispute Resolution

If you do experience any problems during your study, we can provide you with information about your rights and obligations. It is often easier to deal with a problem as soon as it arises to prevent the issues from escalating further. It is important that you try and speak with your training provider about any issues or we may be able to speak on your behalf to resolve a problem.

Contact us if you require our assistance or more information.

Helpful Resources

Finding a registered course / provider: There are thousands of courses available to international students studying in South Australia. To find a registered international education institution, visit the national register.

What can I expect from my provider? To support you toward the successful completion of your study, there are national standards that must be met by your training provider. These relate to course marketing, education agents and monitoring your course attendance and academic progress.

I have a visa question: For any questions about visa conditions please contact the Department of Home Affairs.




Living in South Australia


Accommodation

Our office can help you to access general information and advice about issues including:

  • accommodation

  • support services (including health, safety, family)

  • road safety and transport

  • commercial disputes

We recommend that you speak to your education provider for assistance with accommodation and cost of living in Australia.

The following information can assist you to understand your rights and obligations as a tenant:

Family and Your Health

If you are studying in South Australia and you have questions about how to access health care or education services for your family, these links will be helpful:

As an international student you must have Overseas Student Health Cover (OSHC) and choosing the right health insurance provider is important. Make sure you read the terms and conditions before you sign up and ask for help if you need.

Safety

Keeping you and your family safe while you are in South Australia is of utmost importance. South Australia Police (SAPOL) provides a range of policing services 24 hours a day, seven days a week to keep South Australians safe.

South Australia Police (SAPOL)

Other South Australian Government services:




Working in South Australia


Understanding your visa conditions You may be eligible to work as well as study in South Australia. It is important to check your visa about the hours of work you are permitted during your stay.

How to find a job If you are eligible to work, here are some tips to assist you in your search: Insider Guide - 7-Step Guide to Get a Job in Australia You can start your search for a job through internet searches, work experience, word-of-mouth, job advertisements or speaking to you provider. There are also a range of online resources that can be accessed with StudyAdelaide. Your rights as an employee International students have the same workplace rights as all other workers in Australia. Understand your work rights: If you have questions about entitlements or want to check that you are being paid correctly you can find information here: For more information, you can contact us on 1800 006 488.




Studying in South Australia


Our office is a central contact point for any study related questions, concerns or complaints by:

  • providing information about your rights and obligations as an international student

  • communicating with your provider on your behalf

  • referring you to other services that can help you

  • helping you understand the terms and conditions of your enrolment agreement before you commence your training or at any time during your course of study

Contact us if you need help with your study, such as:

  • Course fees or refunds

  • Transferring to an alternative course of study

  • Your student visa obligations such as attendance at class or academic progress

  • Changes to your study or the quality of your course

  • Accessing support services

  • Academic matters including assessment or work placement arrangements required as part of your course

  • Access to your provider's internal complaints handling process or access to other relevant complaints handling bodies

We can also provide you with support to understand your rights at work, how to find help with your accommodation or homestay arrangements, how to access support and welfare services or where to find information about other government services available to international students.

Our services are confidential and free.





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